Service Terms & Conditions

These terms apply when you order any service through hagservices.app. Some services also carry their own engagement terms — for example, accounting and audit work is governed by the engagement letter we confirm with you — and where those conflict with these terms, the service-specific terms apply for that service.

You submit your information through the service form, review the price, and accept these terms on submission. Submission creates your order and a reference number; it does not start the work.

You confirm that the information and documents you supply are true and complete, and that you are authorised to provide the personal information of the directors, shareholders, employees or other parties listed.

Fixed-price services show their price on the order review before you submit, and the price shown at submission is the price of the order. Accounting, tax and audit fees are quoted on the nature and complexity of the work involved, never by turnover, and the final amount is confirmed in writing before any work begins — no hidden fees.

Where an order bundles several services, the price is calculated from the selected services at the time of submission.

You can pay by direct bank deposit using the account details shown on your order and invoice, or through the online payment option where available. Bank deposits are confirmed only after HAG staff verify the receipt of funds; a proof of payment or payment confirmation alone does not confirm receipt. Online payments are processed by PayFast.

Work begins once payment is verified and your information is complete.

HAG prepares and submits your applications and filings based on the information you supply. Outcomes such as company names, registrations, certificates, tax matters and clearances remain subject to the approval of the relevant authority — for example CIPC, SARS or the Compensation Fund — and HAG does not control their decisions, queues or turnaround times. We will ask you for corrections or further documents where an authority requires them before proceeding.

If you need to cancel or correct an order, contact us as soon as possible. Where no work has yet been submitted and no authority fees or disbursements have been paid, we will refund the service fee. Where an application has already been submitted to an authority, or authority fees have already been paid on your behalf, those amounts cannot be recovered; we will discuss what part of the service, if any, remains refundable.

For accounting and audit engagements, the confirmed engagement letter governs cancellations and fees for work already performed.

You remain responsible for the accuracy of the information you supply, for keeping your account access safe, and for responding to our requests for documents or confirmation. HAG is not liable for losses that follow from information you supplied incorrectly or approvals refused by an authority.

We may update these terms as our services change; the version shown here applies to orders submitted after its update. Nothing in these terms removes rights you have under South African consumer law.